BCBST Payer ID 00390, Claims Address and Phone for Therapists and Psychiatrists
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BlueCross BlueShield of Tennessee, Inc. (BCBST) is an independent licensee of the Blue Cross Blue Shield Association, based in Chattanooga. It is not Anthem (BCBST behavioral health notice).
Quick answer: The BCBST payer ID is 00390 (per the Availity Essentials payer list, checked 10/27/26). The BCBS Tennessee claims address is BlueCross BlueShield of Tennessee, Claims Service Center, 1 Cameron Hill Circle, Ste 0002, Chattanooga, TN 37402-0002. The commercial provider phone number is 1-800-924-7141. Commercial claims are due six months from the date of service for individual providers.
Checked 10/1/26. Source: BCBST Provider Administration Manual (2025 edition). Confirm with BCBST before you rely on a deadline.
BCBST payer ID 00390
The BCBST payer ID is 00390. Use it for electronic claims, per the Availity Essentials payer list, checked 10/27/26. Submit through Availity or your clearinghouse.
BCBS Tennessee claims address
Send paper claims to the BCBST Claims Service Center in Chattanooga (provider manual). Send electronically through Availity when you can.
BCBS Tennessee provider phone number
Call 1-800-924-7141 for commercial provider service, Monday to Friday, 8 a.m. to 6 p.m. ET. The Federal Employee Program line is 1-800-831-2583, and BlueCard eligibility is 1-800-676-2583.
BCBS Tennessee timely filing
Individual providers have six months from the date of service. Facilities have six months from discharge. Secondary claims are due 60 days from the primary payer's notice. Medicaid and Medicare Advantage follow their own rules, so do not apply this limit to them.
BCBS Tennessee appeals
Utilization management appeals are written and go to the Clinical Review Supervisor, 1 Cameron Hill Circle, Ste 0017, Chattanooga, TN 37402; fax 423-591-9451.
BCBS Tennessee contact quick reference
| Paper claims | BlueCross BlueShield of Tennessee, Claims Service Center, 1 Cameron Hill Circle, Ste 0002, Chattanooga, TN 37402-0002 (manual) |
|---|---|
| Timely filing (commercial) | Six months from date of service for individual providers; six months from discharge for facilities. Secondary: 60 days from the primary payer's notice |
| Provider phone, commercial | 1-800-924-7141 (Monday to Friday, 8 a.m. to 6 p.m. ET) |
| FEP | 1-800-831-2583 |
| BlueCard eligibility | 1-800-676-2583 |
| Credentialing department | 1-800-924-7141 |
| Provider website | provider.bcbst.com |
| State regulator | Tennessee Department of Commerce and Insurance, 615-741-2218 |
| UM appeals | Written, to the Clinical Review Supervisor, 1 Cameron Hill Circle, Ste 0017, Chattanooga, TN 37402; fax 423-591-9451 |
Plans in the manual
BCBST's manual covers Blue Networks, the Federal Employee Program, Postal Service Health Benefits, BlueAdvantage (Medicare Advantage), BlueCare and TennCare Select (Medicaid), BlueCare Plus and Cover Tennessee. Medicaid and Medicare Advantage follow their own rules. Do not apply the commercial filing limit to them.
Behavioral health
BCBST manages behavioral health utilization review itself. Prior authorization is at 1-800-924-7141 and fax 1-866-558-0789. After-hours requests go through Availity (BCBST notice).
Credentialing
Three steps: complete your CAQH ProView profile, use the Optum Payer Enrollment Services portal, then register and file the enrollment application in Availity (enroll a provider).
BCBST payer ID and electronic claims
The BCBST payer ID is 00390. Check the BCBST payer ID in your Availity setup before you submit. For enrollment or EDI trouble, call BCBST's eBusiness Service Center (423-535-5717, option 2).
Telehealth
BCBST announced permanent in-network telehealth in 2020, including behavioral health (BCBST news). Check the current manual for billing details.
Frequently asked questions
What is the BCBST payer ID?
It is 00390, per the Availity Essentials payer list, checked 10/27/26.
What is the BCBS Tennessee claims address?
BlueCross BlueShield of Tennessee, Claims Service Center, 1 Cameron Hill Circle, Ste 0002, Chattanooga, TN 37402-0002.
What is the BCBS Tennessee provider phone number?
The commercial provider line is 1-800-924-7141, Monday to Friday, 8 a.m. to 6 p.m. ET.
How long do I have to file a BCBST commercial claim?
Six months from the date of service for individual providers. Facilities have six months from discharge. Secondary claims are due 60 days from the primary payer's notice.
Is BCBST the same as Anthem?
No. BCBST is an independent licensee of the Blue Cross Blue Shield Association, based in Chattanooga.
Who manages behavioral health for BCBST?
BCBST manages behavioral health utilization review itself. Prior authorization is at 1-800-924-7141.
How MCM South helps with BCBS Tennessee
MCM South bills Blue plans for psychotherapists and psychiatrists in the states we serve. We verify benefits, submit claims electronically with the right BCBST payer ID, follow up on denials and appeals, and handle insurance credentialing. If a BCBS Tennessee claim is denied or credentialing stalls, we follow up for you. Learn how in-network and out-of-network status changes your pay, see our mental health billing company for private practice page, or use the insurance companies contact directory. Get a free quote.
MCM South currently serves practices in GA, MA, CT, TX, FL, NY, CO, TN, NC and IL, and has worked in all 50 states. If your state is not on that list, ask us. This page is operational guidance for billing, not legal advice. For real financial or legal exposure, talk to your attorney or compliance officer.
Related: Blue Cross by State · How Blue Cross Blue Shield Works · Billing Terms Glossary · CPT and E/M Code Guide · Who We Serve.
Want a billing team that handles the BCBST payer ID, claims and appeals for you? MCM South bills for psychotherapists and psychiatrists. Get a free quote.