BCBS NC Payer ID, Claims Address and Phone Number for Therapists and Psychiatrists

Blue Cross and Blue Shield of North Carolina, now branded Blue Cross NC, is an independent licensee of the Blue Cross and Blue Shield Association. It is not Anthem (BCBSNC claims tips). Healthy Blue + Medicare in North Carolina is a separate product with its own payer ID and routing. Do not send those claims to Blue Cross NC.

Checked 10/1/26. Payer IDs and addresses can change, so confirm with Blue Cross NC before a large claim batch.

BCBS NC payer ID and electronic claims

The BCBS NC payer ID is BCSNC (per the Availity Essentials payer list, checked 10/27/26). Blue Cross NC also runs the Blue e portal (About Blue e). Filing limits are contract-specific. Blue Cross NC's provider guidance and its member FAQ give different time frames, so read your contract and the current provider manual. Healthy Blue + Medicare is a separate product with its own payer ID, so keep it apart from this one.

BCBS NC claims address

Send commercial professional paper claims to Blue Cross NC, PO Box 35, Durham, NC 27702 (commercial claims page). Blue Medicare claims go to a different address, listed under Medicare below. Send electronically when you can.

BCBS NC provider phone number

The commercial Provider Blue Line is 800-214-4844. For EDI and Blue e help, call 888-333-8594, option 1. Credentialing is 800-777-1643, and the mental health and substance use line is 800-571-7942.

BCBS NC appeals

File commercial provider appeals with the Blue Cross NC Provider Appeal Department, PO Box 2291, Durham, NC 27702-2291. File within 90 days of claim adjudication.

BCBS NC quick reference table

Private payer: behavioral health

Blue Cross NC brought State Health Plan behavioral health case management and utilization review in-house on January 1, 2022, after using Beacon Health Options (Blue Cross NC notice). Confirm routing for other lines on the contact line above.

Private payer: credentialing

Register and attest in the CAQH Provider Data Portal, email your CAQH ID to , then register your NPI for claims and EFT. There is no separate behavioral health path (apply for credentialing).

Medicare

Blue Medicare HMO and PPO have their own claims address (PO Box 17509, Winston-Salem, NC 27116) and provider appeals (PO Box 1291, Durham). Blue Cross NC says it maintained its Medicare Advantage telehealth policy effective October 1, 2025, including behavioral health telehealth in the home. Do not apply it to commercial plans.

Frequently asked questions

What is the BCBS NC payer ID?

It is BCSNC, per the Availity Essentials payer list, checked 10/27/26. Healthy Blue + Medicare in North Carolina uses its own payer ID.

What is the BCBS NC provider phone number?

The commercial Provider Blue Line is 800-214-4844. EDI and Blue e help is 888-333-8594, option 1.

Is BCBSNC the same as Anthem?

No. Blue Cross and Blue Shield of North Carolina, now branded Blue Cross NC, is an independent licensee of the Blue Cross and Blue Shield Association.

Where do I send commercial paper claims to Blue Cross NC?

Blue Cross NC, PO Box 35, Durham, NC 27702, for commercial professional claims. Blue Medicare claims go elsewhere.

Who manages behavioral health for Blue Cross NC?

Blue Cross NC brought State Health Plan behavioral health case management and utilization review in-house on January 1, 2022. Confirm routing for other lines on the mental health and substance use line, 800-571-7942.

How MCM South helps with BCBS North Carolina

MCM South bills Blue plans for psychotherapists and psychiatrists in the states we serve. We verify benefits, submit claims electronically, follow up on denials and appeals, and handle insurance credentialing. If a BCBS NC claim is denied or credentialing stalls, we follow up for you. Read how in-network and out-of-network status changes your pay, see our mental health billing company for private practice page, or look up other insurers in the insurance companies contact directory. Get a free quote.

MCM South currently serves practices in GA, MA, CT, TX, FL, NY, CO, TN, NC and IL, and has worked in all 50 states. If your state is not on that list, ask us. This page is operational guidance for billing, not legal advice. For real financial or legal exposure, talk to your attorney or compliance officer.

Related: Blue Cross by State · How Blue Cross Blue Shield Works · Billing Terms Glossary · CPT and E/M Code Guide · Who We Serve.