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Arizona Insurance Companies Contact: Behavioral Health Provider Numbers

Arizona insurance companies contact information is the set of provider phone numbers and official pages a mental health practice uses for eligibility, claims and appeals. This page lists the behavioral health provider numbers for insurers that cover Arizona, plus Arizona Medicaid enrollment. Checked October 2026.

This guide lists provider numbers for psychotherapists and psychiatrists in Arizona. Get a Free Quote

Arizona insurance companies contact guide for therapists: a therapist listening to a client

Behavioral health provider contacts

ArizonaInsurance Companies Contact

Provider phone numbers for psychotherapists and psychiatrists, checked and sourced.

Confirmed October 2026

Arizona insurance companies contact: private payer provider numbers

Call the provider services number, not the member line. Each row below shows the number, what it is for and the insurer page it came from. If a payer has no behavioral health number listed, use the number on the member ID card.

Arizona insurers: behavioral health provider phone numbers (checked October 2026)
Insurer Provider phone Official page
Blue Cross Blue Shield of Arizona (AZ Blue) 844-995-2583 Provider Assistance: eligibility, benefits, claim status, prior authorization
877-475-8449 Care Management Team
AZ Blue provider page
Blue Cross guide for Arizona
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Aetna 888-632-3862 Non-Medicare plans: claims, benefits, precertification
800-624-0756 Medicare plans
800-353-1232 Network and credentialing support
Aetna provider contact page
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Cigna / Evernorth Behavioral Health 800-882-4462 Customer service, precertification and credentialing
800-926-2273 Evernorth Behavioral Health
Cigna provider contact page
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UnitedHealthcare 877-842-3210 General provider assistance UnitedHealthcare provider contact page
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UnitedHealthcare Community Plan (AHCCCS) 800-445-1638 Arizona Community Plan provider line UnitedHealthcare provider contact page
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United Behavioral Health (Optum) 877-614-0484 Provider services: credentialing, contracting, network status Optum Provider Express contact page
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Ambetter from Arizona Complete Health (Centene) 888-926-5057 Provider services, eligibility and urgent prior authorization Ambetter Arizona provider quick reference guide
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Arizona Complete Health (AHCCCS) 888-788-4408 Medicaid members and provider services Arizona Complete Health contact page
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Mercy Care (AHCCCS) 602-263-3000 ACC-RBHA, long term care and DD plan line
602-586-1841 ACC-RBHA with SMI line, 24/7
Mercy Care provider contact page
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Banner – University Family Care (AHCCCS) 800-582-8686 Banner University Family Care and ACC plan line Banner Medicaid contact page
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Blue Cross Blue Shield of Arizona Health Choice (AHCCCS) 800-322-8670 Provider services, Health Choice Arizona
480-968-6866 Provider services, local
Health Choice provider contact page
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Molina Healthcare of Arizona (AHCCCS) 800-424-5891 Provider services, claims and behavioral health authorizations Molina Arizona provider contact page
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Get a Free Quote

Arizona Medicaid provider enrollment

The Arizona Health Care Cost Containment System (AHCCCS) runs Arizona Medicaid. For provider enrollment, call 800-794-6862 outside Maricopa County or 602-417-7670 in Maricopa County. Most members are in AHCCCS Complete Care (ACC) plans, so confirm the member’s plan before you call. Source: AHCCCS provider enrollment contact page. Checked October 2026.

Arizona Medicare: who processes your Part B claims

Arizona Medicare Part B claims go to one Medicare Administrative Contractor (MAC). Noridian Healthcare Solutions is the MAC for Jurisdiction F, which includes Arizona. Medicare Advantage plans are private plans, so call the number on the member card for those. Medicare, Medicaid and private payers follow different rules.

Arizona Medicare Part B contractor (checked October 2026)
Medicare contractor Jurisdiction Provider phone Official page
Noridian Healthcare Solutions Jurisdiction F (includes Arizona and Oregon), Part B 877-908-8431 (Provider Contact Center) Noridian JF Part B contact page

What to have ready before you call a Arizona insurer

A short, prepared call is faster than a long one. Keep these in front of you before you dial any Arizona insurance companies contact number:

  • The patient’s name as it appears on the card, date of birth and address.
  • Your individual NPI (National Provider Identifier) and your tax ID.
  • The date of service, the CPT code and the total billed amount. See the non-E/M CPT guide and the E/M CPT guide for psychiatrists.
  • The claim number from the payer portal, if you have one.
  • Confirm which AHCCCS plan the member is in before calling: Arizona Complete Health, Banner University Family Care, Molina, Mercy Care, BCBSAZ Health Choice or UnitedHealthcare Community Plan.
  • For Mercy Care, know whether the member is on the general ACC-RBHA line or the serious mental illness (SMI) line, which has its own 24/7 number.
  • Medicare Part B questions: have your NPI, PTAN and the last five digits of your tax ID ready.

Write down the name of the representative and a call reference number. Phone menus, holds and transfers can add up, and a dropped call means starting over. If you would rather not make these calls, MCM South does it for psychotherapists and psychiatrists.

Arizona insurance contact FAQs

Who do I call for Arizona insurance eligibility and claims for therapy?

Call the provider services number for the member’s insurer in the table above, not the member line. For AHCCCS members, confirm which plan the member is in first.

Does MCM South bill Arizona practices?

MCM South currently serves ten states; request a quote to ask about Arizona.

Where are the numbers for other states?

The full insurance companies contact directory lists insurers by state, with the date each page was checked.

Related: CPT and E/M code guide, in-network vs. out-of-network, billing terms glossary, state billing guides and billing services.

Free CPT code quick sheets for Arizona practices

Three one-page PDFs for your billing desk, built to sit beside the Arizona insurance companies contact numbers above. Each lists the codes with time ranges and links to the CMS pages we checked in October 2026. CPT codes are national, but payer rules vary by state and by insurer.

E/M codes for psychiatrists

Evaluation and management codes plus psychotherapy add-ons, with time ranges.

Download the PDF

Psychotherapy codes (non-E/M)

Individual, family, group and crisis psychotherapy codes at a glance.

Download the PDF

Psychological and neuropsychological testing codes

Testing, administration and scoring, and brief screening codes.

Download the PDF

Tired of calling insurance companies in Arizona? Hire MCM South.

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