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Private insurance guide

Other Blue Cross Blue Shield Plans by State: Billing Guides

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Insurance billing portal on a computer screen: other Blue Cross Blue Shield plans billing guide for therapists

These states are covered by a Blue company that does not need its own state page. Each section is a separate company or division. Rules in one do not apply to another. States with their own guides are listed in the Blue Cross by State hub.

Checked 10/1/26.

StateBlue plan
AlaskaPremera Blue Cross
DelawareHighmark BCBS Delaware
HawaiiHMSA
IdahoBlue Cross of Idaho; Regence BlueShield of Idaho
KansasBCBSKS
Kansas CityBlue KC
NebraskaNebraska Blue
OregonRegence BlueCross BlueShield of Oregon
Puerto RicoTriple-S Salud
UtahRegence BlueCross BlueShield of Utah
WyomingBCBSWY

Alaska: Premera Blue Cross

Premera's payer ID is 00430 (dental 47570), the same ID used in Washington. EDI contact: . Paper claims: Premera Blue Cross, PO Box 91059, Seattle, WA 98111-9159; the EDI page says the ID card controls (Washington contact, Alaska contact). Appeals: PO Box 91102, Seattle, WA 98111-9202. BlueCard eligibility 800-676-BLUE (2583). Availity 800-282-4548; provider sign-in is Availity Essentials.

Customer service800-722-4714, option 1, 6 a.m. to 5 p.m. Pacific
Prior authorization fax800-843-1114
Provider sitepremera.com/ak/provider
State regulatorAlaska Division of Insurance

Private payer: behavioral health. Premera's behavioral health page links ABA resources, mobile crisis response and mental health resources. It does not name a behavioral health vendor. Carelon Medical Benefits Management appears on Premera's utilization review pages for specific programs. Check the prior authorization page for the service you bill.

Washington is on the Washington page.

Delaware: Highmark BCBS Delaware

Across Highmark's states: Highmark Health is the parent company, and Highmark's entities are independent licensees of the Blue Cross Blue Shield Association (Highmark manual, chapter 1). Portal: Availity Essentials (support 800-282-4548). EDI help desk 800-992-0246, weekdays 8:00 a.m. to 4:30 p.m. Eastern. Paper claims must be on an original red CMS-1500. Credentialing: CAQH ProView first, then the Highmark Initial Credentialing Request Form (credentialing). Provider appeals: 180 days from the initial denial, by phone or in writing (chapter 5, unit 5). Timely filing, if your contract is silent: 365 days from the last date of service (PA CHIP: 180 days). Corrected claims: within 15 months of the original claim's finalization, effective 9/1/2026 (general claim guidelines). Behavioral health is in-house (Highmark Behavioral Health Services). As of March 1, 2026, outpatient prior authorization applies to ABA, intensive outpatient, partial hospitalization and TMS. The page does not list routine outpatient psychotherapy or medication management. FEP and Medicare are excluded (behavioral health unit). Telehealth: Reimbursement Policy RP-046 requires place of service 02 or 10 plus modifiers (telemedicine unit); read RP-046 for modifiers.

Professional (837P) payer ID00570 (00070 is facility)
Behavioral health phone800-421-4577. Fax 877-650-6112
Provider appealsHighmark BCBSD, Inc., Medical Management Appeals, PO Box 1991, Wilmington, DE 19899-1991
Paper claimsSee the manual's "Claims Filing" section for Delaware
State regulatorDelaware Department of Insurance

Source: Highmark manual, chapter 6, unit 2, matched to the March 2026 EDI companion guide.

Hawaii: HMSA

HMSA is the Blue Cross and Blue Shield licensee for the state of Hawaii and says it is an independent licensee of the Association (HMSA, 2023). It serves all islands.

Blue companyHawai'i Medical Service Association (HMSA)
Provider siteHMSA Provider Resource Center. Payer ID, claims address, filing and appeal rules are published there
Behavioral health managerMagellan Healthcare, Inc., doing business as Magellan Hawai'i, reviews mental health and substance use treatment for HMSA members (behavioral health program)
Magellan Hawai'i(808) 695-7700 or 1-855-856-0578
HMSA Health Coordination Services(808) 948-6997 or 1-844-223-9856
State regulatorHawaii Insurance Division

Private payer: do not generalize the vendor. Blue Shield of California ended its Magellan arrangement in 2026. HMSA is a different company, and the HMSA behavioral health program document is the source for HMSA.

Idaho: Blue Cross of Idaho and Regence BlueShield of Idaho

Blue Cross of Idaho Health Service, Inc. is an independent licensee of the Blue Cross and Blue Shield Association, and it is not Regence BlueShield of Idaho (Blue Cross of Idaho; Idaho DOI lists the two as separate carriers). Two Blue-branded companies sell in Idaho. Check the member's ID card for the name before you submit.

Blue companyBlue Cross of Idaho Health Service, Inc., Meridian
Provider siteproviders.bcidaho.com
Provider Contact Center208-286-3656 or 866-482-2250
BlueCard Network Access800-810-2583
Payer ID, claims address, filing rules, behavioral health and credentialingPublished on the provider site, behind its policy pages. Start at providers.bcidaho.com
State regulatorIdaho Department of Insurance, Blue Cross consumer line 888-462-7677

Regence BlueShield of Idaho is a separate company in the Cambia family. Its rules, payer ID and phones are different from Blue Cross of Idaho. Check the ID card. Regence is in the Cambia family. All Regence states: provider site regence.com/provider, signed in through Availity. Claims & payment. Pricing disputes and appeals (contracted allowable rates, contractual adverse determinations and disputes). Behavioral health providers and behavioral health forms (initial, concurrent step-down request and discharge notification forms). Contracting and credentialing. No attachments with an initial medical claim unless clinical edits require them (policy).

Kansas: Blue Cross and Blue Shield of Kansas

BCBSKS covers all Kansas counties except Johnson and Wyandotte, which belong to Blue KC (company facts). BCBSKS is an independent licensee of the Blue Cross Blue Shield Association.

Blue companyBlue Cross and Blue Shield of Kansas, Inc. (103 of 105 counties)
Electronic payer ID47163 for BCBSKS commercial claims (BCBSKS EDI presentation)
EDI helpAdministrative Services of Kansas (ASK), 1-800-472-6481 option 1, , weekdays 7:00 a.m. to 4:30 p.m.
Timely filingClaims within 15 months of the service date or discharge (policy memo)
AppealsFirst level within 60 days of the review determination; second level within 60 days of the first-level decision (same memo)
Provider Benefit Line785-291-4183 or 1-800-432-0272
Precertification and case management1-800-782-4437
Behavioral health managerLucet (behavioral health manual)
CredentialingCAQH Provider ID, then Provider Network Solutions (credentialing)
Provider sitebcbsks.com/providers
State regulatorKansas Department of Insurance

Johnson and Wyandotte counties. Members there belong to Blue Cross and Blue Shield of Kansas City, a different company with a different claims box.

Private payer: behavioral health. BCBSKS uses Lucet for medical necessity decisions on behavioral health.

Kansas City: Blue KC (Kansas and Missouri)

Blue KC is an independent licensee that covers 32 counties in western Missouri and eastern Kansas around Kansas City (Blue KC Basics). In Kansas that is Johnson and Wyandotte counties. In Missouri it is 30 counties, including Jackson, Clay, Platte and Cass. It is separate from BCBSKS.

Blue companyBlue Cross and Blue Shield of Kansas City, 1400 Baltimore Avenue, Kansas City, MO 64105
Plans in the claims guidePreferred-Care PPO, Preferred-Care Blue PPO, Blue-Care HMO, Medicare Supplemental, Traditional, FEP, Medicare Advantage, BlueCard (claims guide)
EDI helpASK, 1-800-472-6481 (the same help desk BCBSKS uses)
Claims and correspondenceBlue KC, PO Box 419169, Kansas City, MO 64141 (contact directory)
Timely filing180 days after date of service, or 90 days from the primary insurer's payment (claims guide)
AppealsAppeals Department, PO Box 417005, Kansas City, MO 64141-7005. Peer-to-peer must start within 2 business days of the denial (reference guide)
Provider Hotline816-395-3929
Prior authorization816-395-3989
Behavioral health managerLucet (behavioral health PDF); use the Lucet numbers on the contact page
CredentialingCurrent CAQH attestation; contact your Provider Relations representative (credentialing)
Provider siteproviders.bluekc.com
State regulatorsMissouri Department of Commerce and Insurance; Kansas Department of Insurance

Medicare Supplement and ACA plans use their own PO boxes. The contact directory lists them. Do not send those claims to the general box.

Nebraska: Nebraska Blue

Nebraska Blue requires clean claims within 120 days of the date of service, unless your provider agreement says otherwise (policy GP-X-046). Secondary claims have 120 days from the primary EOB. Out-of-state BlueCard adjustments follow the member's home plan limits.

Blue companyBlue Cross and Blue Shield of Nebraska
ClaimsElectronic through an approved clearinghouse or direct connection. Faxed claims are not accepted (policy GP-X-041). The payer ID comes from your clearinghouse
Paper claims (only if electronic is unavailable or authorized)BCBSNE, PO Box 30112, Omaha, NE 68103 (Provider Reference Directory)
Claim appeals and reconsiderationsSubmitted through NaviNet (claim appeals)
PortalNaviNet
Health Service Programs402-390-1870 or 800-247-1103
EDI technical support888-233-8351
CredentialingSee the credentialing section of Policies and Procedures; CAQH is referenced
State regulatorNebraska Department of Insurance

Private payer: telehealth. Nebraska Blue's telehealth policy (GP-X-016, updated July 1, 2026) lists behavioral health providers as covered and uses modifier 95. Telehealth-only providers must live in Nebraska and be credentialed with a Nebraska PHO or facility (telehealth policy). Read the policy for the place-of-service code before you bill.

Member appeals. Members have six months from the first denial for most groups; that rule is separate from provider claim appeals (member benefit appeals).

Oregon: Regence BlueCross BlueShield of Oregon

Regence is in the Cambia family. All Regence states: provider site regence.com/provider, signed in through Availity. Claims & payment. Pricing disputes and appeals (contracted allowable rates, contractual adverse determinations and disputes). Behavioral health providers and behavioral health forms (initial, concurrent step-down request and discharge notification forms). Contracting and credentialing. No attachments with an initial medical claim unless clinical edits require them (policy).

State regulator: Oregon Division of Financial Regulation.

Puerto Rico: Triple-S Salud

In Puerto Rico and the U.S. Virgin Islands, Triple-S Salud, Inc. is the sole independent licensee of the BlueCross BlueShield Association (Triple-S circular M2212297, Spanish). GuideWell acquired Triple-S on February 1, 2022. Triple-S still operates under its own brand, and it is not part of Florida Blue (GuideWell release). BlueCard plan prefixes are 973 (Puerto Rico) and 965 (USVI). These are prefixes, not payer IDs.

Blue companyTriple-S Salud, Inc.
Claims formatHIPAA 837 professional or institutional (X12 5010). Providers must register with Triple-S (BlueCard claims guide, 2023)
Provider sitesalud.grupotriples.com/en/providers
Provider portalsMi Triple-S; Provider Web Services
Provider Service Center787-749-4700 or 1-877-357-9777
Line for traveling Blue members787-728-4951
CredentialingPuerto Rico's Office of the Insurance Commissioner (OCS) Digital Credentialing Platform has been required since September 25, 2023 (credentialing platform). Individual providers create accounts there
State regulatorOficina del Comisionado de Seguros (OCS)

Private payer: filing and adjustments. A November 2024 news report says Triple-S cut the commercial claim adjustment window from 120 to 20 days after an OCS cease-and-desist order in June 2023 (Metro Puerto Rico). Check Triple-S's current provider manual for the rule in force.

Utah: Regence BlueCross BlueShield of Utah

Regence is in the Cambia family. All Regence states: provider site regence.com/provider, signed in through Availity. Claims & payment. Pricing disputes and appeals (contracted allowable rates, contractual adverse determinations and disputes). Behavioral health providers and behavioral health forms (initial, concurrent step-down request and discharge notification forms). Contracting and credentialing. No attachments with an initial medical claim unless clinical edits require them (policy).

State regulator: Utah Insurance Department.

Wyoming: Blue Cross Blue Shield of Wyoming

BCBSWY's standard filing limit is one year from the date of service; some groups have less. BCBSWY recommends filing within 60 days and does not accept roster billing (timely filing update).

Blue companyBlue Cross Blue Shield of Wyoming, 4000 House Ave., Cheyenne, WY 82001
Claims and prior authAvaility (provider manual, effective 6/16/26). Get the payer ID from Availity or your clearinghouse
Provider Support888-359-6592
Main line800-442-2376
Mental health and substance abuse team844-946-6319
AppealsUp to 180 days from the denial notice. Member Services, BCBSWY, PO Box 2266, Cheyenne, WY 82003-2266, or fax 307-432-2942 (provider manual)
CredentialingCAQH, then grant BCBSWY access
State regulatorWyoming Department of Insurance

Frequently asked questions

Which Blue covers the Kansas City area?

Blue KC covers 32 counties in western Missouri and eastern Kansas, including Johnson and Wyandotte counties in Kansas. BCBSKS covers the rest of Kansas.

What is the Highmark Delaware payer ID?

00570 for professional (837P) claims. The facility ID is 00070.

What is the BCBSKS payer ID?

47163 for BCBSKS commercial claims, per BCBSKS's EDI presentation.

How long do I have to file with Nebraska Blue?

Clean claims are due within 120 days of the date of service, unless your provider agreement says otherwise.

Who is the Blue in Puerto Rico?

Triple-S Salud, Inc., the sole independent licensee in Puerto Rico and the U.S. Virgin Islands.

How MCM South helps with other Blue Cross Blue Shield plans

MCM South bills Blue plans for psychotherapists and psychiatrists in the states we serve. We verify benefits, submit claims electronically, follow up on denials and appeals, and handle credentialing. Get a free quote. If an other Blue Cross Blue Shield plans claim is denied or credentialing stalls, we follow up for you.

MCM South currently serves practices in GA, MA, CT, TX, FL, NY, CO, TN, NC and IL, and has worked in all 50 states. If your state is not on that list, ask us. This page is operational guidance for billing, not legal advice. For real financial or legal exposure, talk to your attorney or compliance officer.

Related: Blue Cross by State · How Blue Cross Blue Shield Works · Billing Terms Glossary · CPT and E/M Code Guide · Who We Serve.

This is the MCM South guide to other Blue Cross Blue Shield plans for therapists and psychiatrists: where claims go, how appeals work, and what to check first.

Want a billing team that handles this for you? MCM South bills for psychotherapists and psychiatrists. Get a free quote.